Refund policy
Refund Policy (Freshly Diced)
All Sales Final Due to the small-batch, handmade, and perishable nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds for "change of mind" or personal taste preferences.
For health and safety reasons, we cannot accept the return of food products once they have left our facility.
Damages and Issues Please inspect your order immediately upon reception. If your item is defective, damaged (e.g., arrived broken), or if you received the wrong item, please contact us within 48 hours so that we can evaluate the issue and make it right.
How to Request a Resolution If you believe you are eligible for a refund due to damage or defect, do not send your purchase back to us. instead, please email us at freshlydicedhotsauce@gmail.com with the following:
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Your order number.
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A description of the issue.
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Photos of the damaged product or packaging (this is required for us to process any claims).
We will review your request and notify you of the approval or rejection of your refund.
Refunds (If Applicable) If your claim for damage or defect is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at freshlydicedhotsauce@gmail.com.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days. However, this right does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.