FAQ
Frequently Asked Questions
What are your shipping options?
We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund. Items must be unused and in their original packaging.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. You can also check your order status by logging into your account.
Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs and delivery times vary by location. International orders may be subject to customs fees and import duties, which are the responsibility of the customer.
How can I contact customer support?
Our customer support team is here to help! You can reach us:
- Email: info@freshlydiced.ca
- Phone: Available Monday-Friday, 9 AM - 4 PM EST
- Contact Form: Fill out the form on our Contact page
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a fast and secure checkout experience.
Are your hot sauces gluten-free?
Yes our hot sauces are gluten-free, we recommend checking the individual product pages for specific ingredient information and allergen details.
How should I store my hot sauce?
For best quality, store your hot sauce in a cool, dry place. After opening, refrigeration is recommended to maintain freshness and flavor, though many hot sauces can be stored at room temperature.